Complaints

If you have a concern about the service you have received from SHSCEvents you should raise this, in the first instance, with the member of staff providing the service. Staff will discuss your concerns with you and may be able to resolve the matter immediately.

SHSCEvents’ complaints procedure is consistent with the NHS complaints procedure for dealing with patients' complaints. Our complaints procedure, however, can be used by any of our service users who are dissatisfied with the service they have received.

If you wish to make a formal complaint about the service you have received, you should write to:

Alison Bogle
Complaints Officer
SHSC
NHS National Services Scotland
Crewe Road South
Edinburgh EH4 2LF

Email: alison.bogle@nhs.net

Normally this should be within 6 months of the event you want to complain about or within 6 months of you becoming aware of the issue.

On receipt of your complaint we will:

• Acknowledge your complaint in writing within 3 working days.
• Investigate your complaint.
• Write to you with the outcome of the investigation. This will usually be within 20 working days of receiving your complaint, unless a longer investigation is needed. If so, we will advise you and provide you with updates at regular intervals, but not less than every 20 days.

If you are dissatisfied with our response to your complaint or the way we handled it please see the NHS NSS web site complaints procedure.